OurRefund Policy
We strive for your complete satisfaction. Our transparent refund policy ensures you're protected while using our services.
Policy Overview
At Hamro Assignment Nepal, we are committed to providing high-quality academic services. We understand that sometimes circumstances change, and you may need to request a refund. This policy outlines the conditions under which refunds are provided.
All refund requests are evaluated on a case-by-case basis, taking into account the specific circumstances and the stage of the assignment process.
Refund Eligibility
You may be eligible for a refund under the following circumstances:
Service Not Delivered
If we fail to deliver the assignment by the agreed deadline, you are entitled to a full refund.
Quality Issues
If the delivered assignment does not meet the agreed-upon requirements and we cannot rectify it through revisions.
Duplicate Payment
If you accidentally made a duplicate payment for the same service, the duplicate amount will be refunded.
Cancellation Before Work Begins
If you cancel your order before we have started working on it, you may receive a full refund minus a small administrative fee.
Non-Refundable Circumstances
Refunds will not be provided in the following situations:
- If you've already approved and accepted the final work
- If your refund request is made after 7 days of delivery
- If you've already used the delivered work for submission
- If you request a refund due to a change in your requirements after work has begun
- If you provided incorrect or incomplete information that affected the quality of work
Refund Process
Follow these steps to request a refund:
Request Submission
Submit your refund request via email to refunds@hamroassignment.np with your order details and reason for refund.
Review Process
Our team will review your request within 48 hours and may contact you for additional information if needed.
Decision & Processing
Once approved, refunds are processed within 5-7 business days to your original payment method.
Additional Information
Partial Refunds
In some cases, we may offer partial refunds if we've already completed a significant portion of the work or if there are minor issues that don't warrant a full refund.
Refund Method
Refunds will be processed using the same payment method you used for the original transaction, unless otherwise agreed.
Processing Time
Once approved, refunds typically take 5-7 business days to process, depending on your payment provider's policies.
For any questions about our refund policy, please contact our support team at info@hamroassignment.np.